Parker Franklin Graduation Photography - Ordering and Delivery


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	"I just wanted to say Thank you for my graduation photos, I received them last week and I'm really pleased that they have come out so well, especially since I was a nervous wreck at that point then but your team were great trying to get me to relax and smile. My Mum is so pleased with them too and it is already up on the wall with the rest of the family photos, I'm sure you hear this all the time but you really did a wonderful job" Su Markham

Ordering and Delivery
There are a 5 different options for placing orders and you can choose which combination of options you would like to offer to your customers.

Pre-Ordering	The traditional approach; the customers place their orders before the event
Post	Orders and payment are posted to us
Telephone	Orders can be phoned through to us and paid by credit/debit card
Standard On-Line	Order can be placed through our standard secure on-line service using a credit/debit card. This service never displays any of the images
Web Gallery On-Line	Orders can be placed through our web gallery secure on-line service using a credit/debit card. This service always displays the images.

See below for more on each of these options...

	Delivery
	Delivery will always be made direct to the address provided by the student. Their is no additional charge made for postage. Pre-orders will be delivered within two weeks of the event (generally this will actually be within one week). On-line and telephone orders will be delivered within two weeks of the order being placed (generally this will actually be within one week). Post-orders will be delivered within three weeks of the event (generally this will actually be within one week).

	Post Ordering
	The customer sends their order and payment direct to us and we process the order and dispatch direct to them. Payment can be by cash, cheque or postal order, under special circumstances we may also allow credit card payments by post. Pros: Simple and familiar. No administration for the event host. Cons: Prone to price addition errors Prone to customer details data entry errors Prone to customer address details being omitted, so the order must still be sent to event hosts. Post orders will be dispatched within three weeks (normally less than two) of us receiving them. Back to top...

	On-Line Ordering
	We are seeing a steadily increasing proportion of orders coming in on-line as people become ever more comfortable with the internet. Payment can be made by credit/debit card. Pros: No administration for the event host. Price addition errors eliminated. Customer details never omitted. Customers should not make mistakes in their own details! Cons: Some people do not have credit/debit cards. Some people are unfamiliar/uncomfortable with the internet. Parker Franklin provide two alternative ways to order on-line: Our Standard on-line ordering pages DO NOT have any images on-line which is generally more appropriate for ordering prints of school children. See below. Our Web Gallery on-line ordering pages DO have images available, careful consideration is advised before using this option for school children. See below right. On-line orders are dispatched within two weeks (normally less than one) of the order being placed. All our on-line ordering is done at our www.ordermyphotos.co.uk ordering site. OrderMyPhotos is a trading name for Parker Franklin that we use for all ordering. See below and right for more details of the two on-line ordering systems. Back to top...

	Standard On-Line Ordering
	No images will be displayed This is a deliberate decision, as many schools and councils throughout the UK explicitly ban the display of school children's photographs on the internet for ordering purposes. To see our ordering system working enter this sample reference "8754 2087 2765 6" here (obviously you shouldn't go all the way through the payment process!) Note: OrderMyPhotos is a trading name for Parker Franklin Ltd. that we use for all ordering. All on-line ordering is done at our dedicated ordering site www.ordermyphotos.co.uk. Back to top...

	Pre-Ordering
	Pre-ordering is the traditional approach for ordering graduation photographs and whilst we can provide this service, we find our proof on the day service to be more flexible, allowing the student to decide what they wish to order after they have seen the actual images. This they can do either on the day at the cash desk or later on-line or by post. Pre-orders will be dispatched within three weeks of the award ceremony.

	Telephone Ordering
	The customer places their order with us directly by telephone, providing all necessary details to our operators. Payment can be made by credit/debit card only. Pros: Simple and familiar. No administration for the event host Price addition errors eliminated Customer details never omitted Cons: Prone to customer details data entry errors Not everyone has credit/debit cards There may be an additional surcharge as this is the most expensive way for us to take orders. Telephone orders are dispatched within two weeks (normally less than one) of the order being placed. Back to top...

	Web Gallery On-Line Ordering
	Images will be displayed Unlike our standard on-line ordering page our web gallery ordering page does display the images. You should be certain that this is appropriate before selecting this service. It can optionally be set up so that individual groups (classes, families) etc. can each have their own area protected by a password that will be printed on their proof order form. Customers browsing these pages cannot download the images but another option on this service is to have free downloading of the images, whereby the full resolution image files are made available. For example you may wish to have standard ordering for formal portraits and free downloading for certificate/award presentation photographs. To see our ordering system working enter this sample reference number "1751 0110 3322 A" here (obviously you shouldn't go all the way through the payment process!) Back to top...