Copyright
Parker Franklin Ltd. or their client photographers retain full, unlimited, world-wide copyright on all photographs supplied. These photographs are solely for personal display purposes. They may not be copied, published, reproduced, or stored on any electronic retrieval system without the express written permission Parker Franklin Ltd or the photographer holding copyright.

Match to original. (Likeness to person/colour)
In accordance with the accepted practices of all professional photographers and photographic laboratories, the return of any technically acceptable photographs or prints or demands for refund or refusal to settle charges cannot be entertained on principle. No exception whatsoever can be made to this rule as we cannot be held responsible for individual tastes or expectations.

Failure
Whilst every care is taken at every stage of the photographic process, in the event of a camera failure, operator error, material failure, or process machine failure, Parker Franklin Ltd can accept no responsibility for any losses however incurred as a result of any such failure beyond a full refund of the original purchase price.

Permanence
All photographs supplied by Parker Franklin Ltd are produced to the highest standards using the best quality materials and latest processing techniques. However, all colour photographs will, in time, fade. This is particularly true if they are left in bright sunlight and are not behind glass. Parker Franklin Ltd cannot accept any responsibility for this gradual image deterioration.

Sizes
All sizes quoted in inches and are approximate and refer to print sizes.

Return Arrangements
For orders that need to be returned please send to the address below with a letter containing all order details and the reason for returning the items.

Unit 21D
Holmethorpe Avenue
Redhill
Surrey
RH1 2NB

Parker Franklin share your concern about the protection of your personal information and is committed to safeguarding your privacy. This is our policy regarding the privacy of information we collect on www.parkerfranklin.com and www.ordermyphotos.co.uk (the "Sites"). Please read it carefully to understand how your personal information will be treated as you make full use of our offerings.

We review our privacy practices from time to time. To contact us about privacy issues relating to the Site, to report a violation of our Privacy Statement, or to raise any other issue, please e-mail us at info@parkerfranklin.com.

The Information we gather
We gather two types of information about users:

Tracking Information
Tracking information is information that is collected about every user of the Site, whether such user registers or not, and is automatically gathered using "cookies." A cookie is a small data file that is written to the user's hard drive by a web server and used to track the pages the user has visited. Cookies do not include personal information about you, but they are unique to each user, which allows our computers to distinguish between users, and personalise your experience if you have previously provided information about yourself. Cookies are only read by the computer that placed them, and cannot execute any code or virus.

Personal Information
Personal information is information that relates to an identifiable individual. When a user places an order the user will be required to provide personal information such as their name and email address, and to provide credit card information (number, type and expiration date), a telephone number and a billing address. If a user prefers to do so, he or she can talk offline to a customer service representative, and provide the required information over the telephone.

Use of the Information:

Tracking information
We use tracking information in aggregate form to build higher-quality, more useful services by performing statistical analyses of users activities, and by measuring demographics and interest regarding specific areas of the Site.

Personal Information
When a user is purchasing goods through the Site, we provide notice to the user that personal information will be collected during the purchasing process. This Privacy Statement itself is also notice that such information is collected.

Your contact details and other data you supply as part of the registration process are stored by us to enable you to access the Services on the Site and to provide you with the goods you have purchased or the information you have requested.

No information is released to anyone unless you authorise its release, such as by clicking a "Submit" button.

We will hold your personal information for as long as is necessary to provide excellent service to you in respect of the product you purchase.

Disclosure and Transfer of Personal Information
We will not sell, trade or lease the personal information you entrust to us.

Changing or Removing Personal Information
We recognise that some of the information that we may have collected from you will change from time to time. You can change information that you have previously provided to us or request us to remove it from our records by emailing us at info@parkerfranklin.com or by telephoning the Parker Franklin office on 0845 094 9183.

We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.

Your Rights
Questions regarding this Privacy Statement, the personal information we hold about you, or changing inaccurate or incorrect information should be directed to info@parkerfranklin.com.