The event orders view displays information on any orders currently in an alarm state. Double clicking any one entry will bring up the full details of the order (see Order Properties).
| Header | Description |
|---|---|
| Reference | The order reference number. Can be displayed encoded or decoded (see Orders - View Encoded Refs). |
| Event | The event name |
| N | 'Y' indicates the order has some notes attached to it. Hover over the 'Y' to see the notes. |
| Ordered | Date the order was created. |
| Cleared | Date the order was cleared; the order will not be printed until this date exists. Web and credit card orders are always cleared immediately. Cheque orders are cleared a fixed number of days after the order was placed (we generally have this set to 10 days which we have found to be be typically one day longer than the bank takes to inform us of the identity of a bounced cheque). For CRP orders it is up to you - if you uncheck the payment cleared box we will wait ten days from the order date before printing it. Note currently you cannot put a specific date here to get us to print on that date. If there is a clearance date then it is assumed to be cleared. We may change this in the future. |
| Printed | Date the order was printed. |
| Packed | As each order is packed ready for posting it is scanned and the time and date and packer are recorded. The date is displayed here after all parts of the order have been packed and scanned (Things like mugs are prepared separately and so scanned separately). There is no guarantee that it will have been posted the same day but if not it should have been posted by the following day. Posted orders are sent out by 2nd class mail so will typically take two to three days to arrive. Hover over the date (or the blank where the date would be displayed to see all details of the current packing status. |
| Name | Customer's name - can be sorted on and searched. |
| Alert | A description of the Alert (see below) |
There are no filters available in Alert Orders view.
| Alert | Description |
|---|---|
| Overdue for printing | The order has cleared but has not yet been printed. We generally have this set to trigger two days after the clearance date. |
| Overdue for packing | The order has been printed but has not yet been packed. We generally have this set to trigger two days after the print date. |
| Event has no photo event attached | The order is for an event for which we have not yet received the ProofStation database (photo event is our internal name for the ProofStation database). |